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speakIT · Included in every plan

A report your leadership can actually read.

speakIT is a monthly check-in with your leadership, because problems build up faster than once a quarter.

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SAMPLE REPORT · NOT A CLIENT RECORD
SAMPLE · AUGUST · YOUR COMPANYPAGE 1 OF 1
What we fixedeach one, in plain words✓
What never reached youstopped at the email and endpoint layers✓
Backups verifiedscreenshot-proven, every night✓
What we'd changeand what each one costs✓
PLAIN ENGLISH
One page. No jargon. Read in the time it takes to drink a coffee.
100%
Satisfaction guaranteed, in writing
72h
From signed agreement to fully onboarded
24h
Every backup screenshot-verified, daily
24/7
Help desk, included on every plan
What's included

Everything speakIT includes, itemized.

Each speakIT call has the same shape: what changed, what's queued, what's broken, what we're worried about. Frequent and short beats infrequent and elaborate. No slides and no sales pitches.

✓

Monthly transparency call

Same four questions every month — what changed, what's queued, what's broken, what we're worried about. Capped at forty-five minutes, no slides.

✓

Network & security reports

Security flags, license drift, and capacity warnings, in plain English your leadership can read — from the engineer who runs your account, not a sales role.

✓

Open question / concern log

Anything raised on one call is answered or progressed by the next. It carries forward until it's closed.

✓

Full doc access, anytime

Your documentation is yours. Read access to IT Glue is permanent, not a courtesy.

speakIT commitments

What you can hold us to.

Five things we do on every account, written down so you can check them.

✓ Monthly check-ins about your environment, not about selling.
✓ New tools recommended only when they solve a problem you have.
✓ A plain-English report, not a slide deck.
✓ The check-in happens every month, even when things are quiet.
✓ The people on the call are the people who work on your systems.
Pricing

speakIT. is in every plan.

speakIT is included in every wedoIT plan at our published flat rate. No per-incident fees.

✓ Co-Managed $120/user ✓ Complete $225/user ✓ Remote $180/user
  • Co-Managed Monthly C-level transparency check-ins · Project planning + IT budget input
  • Complete Monthly C-level transparency check-ins · Project planning + IT budget input
  • Remote Monthly C-level transparency check-ins · Project planning + IT budget input
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speakIT. asked and answered.

Why monthly when most MSPs do quarterly?
Two reasons. First, problems compound faster than 90 days — a license issue, a posture gap, a recurring ticket pattern caught in month 1 is cheap to fix; the same issue caught in month 4 has compounded. Second, frequent short meetings work better than infrequent long ones, for the same reason that 24/7 monitoring works better than weekly dashboard checks.
What's covered in the call?
Same shape every month: what changed (every operations action since last call), what's queued (project list with status), what's broken (open tickets by age and priority), what we're worried about (security flags, license drift, capacity issues that haven't hit yet). Capped at forty-five minutes. No slides.
Who attends from your side?
The engineer who works on your systems. Not a salesperson, and not a rotating cast of account managers.
Can we skip a month if nothing's going on?
We'd rather not. The value of the cadence is in the months where you'd otherwise miss something — license renewal coming up, security posture drift, a ticket pattern becoming a project. If everything is genuinely fine, the call ends early. That's not a problem.
Do you bring vendor pitches into speakIT?
No. If a tool change makes sense for your environment, we'll surface it as a separate proposal with the actual cost-benefit and what we're recommending replace. The speakIT call itself is operations, not procurement.
What if we want to invite our CFO or board to the call?
Welcome. The agenda doesn't change based on attendees — same shape, same engineer, same data. Some clients invite their CFO to the call quarterly so the financial side gets the same operations view as IT. Some bring the board to the annual review session.

A 15-minute call. Straight answers.

Tell us what isn't working with your IT today. We'll tell you honestly whether we're the right fit, and if we're not, we'll point you somewhere that is.

And it's guaranteed: if there is ever anything you are not completely happy with, we will do whatever it takes to make it right.

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