Managed IT pricing, published in full.

Yes, for the recurring managed service: it uses the same published rate card. Managed services start at $1,250/month, so very small teams pay that floor until per-user pricing exceeds it. The standard recurring managed-service price excludes one-time onboarding, shown in your instant quote, hardware quoted before you sign anything, and separately approved out-of-scope project work. Server business continuity and disaster recovery (BCDR), if you run servers, is quoted separately and sized to them. Registered nonprofits get a published $20/user discount. Volume pricing is available for larger environments.

So you can see what IT costs before you talk to anyone, and so every client is quoted from the same published rate card. The nonprofit discount and volume pricing are published exceptions, not quiet deals. If our rates change, they change in public, with 60 days' notice. A change to the contract gets the same 60 days written notice.

There's one-time onboarding, shown in your instant quote: sized to your team, due at signing, and never inflated mid-project. An Ops environment adds no onboarding charge. There are no surprise add-ons: 24/7 Help Desk Coverage is included on every plan. Project work outside the managed service scope — major server migrations, office moves, custom integrations — is quoted separately and approved by you in writing before we start.

A "user" is a real human who needs IT support and a managed device. Service accounts, shared mailboxes, scan-to-email accounts, and similar non-human identities aren't billed. The rate is intentionally simple — no separate charge per workstation, per laptop, per phone — because we'd rather not nickel and dime. Shared and operational computers (a warehouse floor, a lab) aren't users either; that's what wedoIT Ops is for.

No. Hardware is procurement, not managed service: we source it for you, quote it separately before you buy, and manage it under your service agreement. Or buy it yourself, and we'll spec it for free. Keeping hardware separate means your monthly rate covers the service only.

The only difference is unlimited onsite support: included in Complete, billed as needed on Remote. Everything else, including the Microsoft 365 Business Premium license, is identical. If your business rarely needs hands-on-hardware help, Remote is honestly the better deal, and we'll tell you that on the call rather than upsell you.

Yes, on Complete and Remote: the Microsoft 365 Business Premium license and its setup are part of the per-user price. Many IT providers quote Microsoft 365 licensing separately. wedoIT includes Microsoft 365 Business Premium with eligible managed plans so you can compare the total cost of IT, not just the support fee. Co-Managed IT does not include the license; your Microsoft 365 licensing stays billed separately.

Microsoft 365 and Google Workspace backup is included on every plan. Server business continuity and disaster recovery (BCDR) is a separate service: sized to your servers, protected data and recovery requirements, and quoted for your environment. Cloud businesses don't pay for server infrastructure they don't run. If you have servers, tick the box in the calculator and we'll scope it with you.

Modernize printing without the traditional print-server headaches. wedoIT manages cloud printing using Printix, Microsoft Universal Print, or the appropriate cloud printing platform for your environment. Printers are deployed and configured centrally, with less dependence on a traditional print server. It's included on every plan, not billed per printer.

Keep every employee's email signature consistent and on-brand. wedoIT centrally manages company-wide email signatures so updates don't depend on individual users. Branding, contact details and disclaimers change in one place, and new employees get the right signature from day one. It's included on every plan.

No automatic increases. Rates change only when our underlying costs change, with 60 days written notice every time, with the reason, and the new rate is published here the same day. A change to the contract comes with the same 60 days written notice. No quiet renewals, no "industry standard 5% annual escalator" baked into the contract.

Yes. 24/7 Help Desk Coverage is included on every plan — Complete, Remote, and Co-Managed — for every user, at the same published rates. No add-on, included in every plan, no picking which employees get it.

Yes, at no extra charge. 24/7 Help Desk Coverage covers your entire contracted managed environment, Ops included. wedoIT Ops remains separately priced per environment, and there is no per-device fee for round-the-clock support.

Yes. 24/7 Help Desk Coverage is included, so we support your entire contracted managed environment around the clock, including covered shared and operational systems under Ops.

No. It's regular help desk coverage, 24/7/365, included on every plan: password resets, Microsoft 365 and Outlook issues, VPN, workstation and printer problems, application and connectivity troubleshooting. Major migrations, moves, deployments, and other project work stay separately scoped, as always.

Month-to-month is available. We're confident enough in the work that we don't need to lock you in. If we're not the right fit, you leave with full documentation of your environment, because it's yours — and we'll introduce you to other local MSPs we know are reputable.

Per-user pricing is the same regardless of how many offices you have. The Complete plan includes unlimited onsite support within our 30-mile Chicagoland service radius. Sites outside that radius can be supported under Remote pricing, with onsite work billed per engagement.

For a 25-person business, the Complete plan runs $5,250/month — $63,000/year — and covers a 24/7 human help desk, security, monitoring, Microsoft 365 Business Premium, Microsoft 365 backup, onsite, and monthly strategy. A single internal IT hire in the Chicago area runs $65,000–$90,000 in salary alone, before benefits, training, or tooling. And one person cannot hold a ticket queue and run security operations end-to-end. The math typically favors managed services until you reach 75–100 employees, at which point an internal team plus a co-managed layer (our $110/user plan) becomes the more efficient structure — which is why Co-Managed exists.