Managed IT pricing, published in full.

Yes, for the recurring managed service: it uses the same published rate card. Managed services start at $1,250/month, so very small teams pay that floor until per-user pricing exceeds it. The standard recurring managed-service price excludes one-time onboarding, shown in your instant quote, hardware quoted before you sign anything, and separately approved out-of-scope project work. Unusually large backup storage is quoted separately when it comes up. Registered nonprofits get a published $20/user discount. Volume pricing is available for larger environments.

So you can see what IT costs before you talk to anyone, and so every client is quoted from the same published rate card. The nonprofit discount and volume pricing are published exceptions, not quiet deals. If our rates change, they change in public, with 60 days' notice. A change to the contract gets the same 60 days written notice.

There's one-time onboarding, shown in your instant quote: sized to your team, due at signing, and never inflated mid-project. An Ops environment adds no onboarding charge. There are no surprise add-ons: 24/7 Help Desk Coverage is included on every plan. Project work outside the managed service scope — major server migrations, office moves, custom integrations — is quoted separately and approved by you in writing before we start.

A "user" is a real human who needs IT support and a managed device. Service accounts, shared mailboxes, scan-to-email accounts, and similar non-human identities aren't billed. The rate is intentionally simple — no separate charge per workstation, per laptop, per phone — because we'd rather not nickel and dime. Shared and operational computers (a warehouse floor, a lab) aren't users either; that's what wedoIT Ops is for.

No. Hardware is procurement, not managed service: we source it for you, quote it separately before you buy, and manage it under your service agreement. Or buy it yourself, and we'll spec it for free. Keeping hardware separate means your monthly rate covers the service only.

The only difference is unlimited onsite support: included in Complete, billed as needed on Remote. Everything else, including the Microsoft 365 Business Premium license, is identical. If your business rarely needs hands-on-hardware help, Remote is honestly the better deal, and we'll tell you that on the call rather than upsell you.

No automatic increases. Rates change only when our underlying costs change, with 60 days written notice every time, with the reason, and the new rate is published here the same day. A change to the contract comes with the same 60 days written notice. No quiet renewals, no "industry standard 5% annual escalator" baked into the contract.

Yes. 24/7 Help Desk Coverage is included on every plan — Complete, Remote, and Co-Managed — for every user, at the same published rates. No add-on, no minimum, no picking which employees get it.

Yes, at no extra charge. 24/7 Help Desk Coverage covers your entire contracted managed environment, Ops included. wedoIT Ops remains separately priced per environment, and there is no per-device fee for round-the-clock support.

Yes. 24/7 Help Desk Coverage is included, so we support your entire contracted managed environment around the clock, including covered shared and operational systems under Ops.

No. It's regular help desk coverage, 24/7/365, included on every plan: password resets, Microsoft 365 and Outlook issues, VPN, workstation and printer problems, application and connectivity troubleshooting. Major migrations, moves, deployments, and other project work stay separately scoped, as always.

Month-to-month is available. We're confident enough in the work that we don't need to lock you in. If we're not the right fit, you leave with full documentation of your environment, because it's yours — and we'll introduce you to other local MSPs we know are reputable.

Per-user pricing is the same regardless of how many offices you have. The Complete plan includes unlimited onsite support within our 30-mile Chicagoland service radius. Sites outside that radius can be supported under Remote pricing, with onsite work billed per engagement.

For a 25-person business, the Complete plan runs $5,625/month — $67,500/year — and covers a 24/7 helpdesk, security, monitoring, backups, Microsoft 365, onsite, and monthly strategy. A single internal IT hire in the Chicago area runs $65,000–$90,000 in salary alone, before benefits, training, or tooling. And one person cannot hold a ticket queue and run security operations end-to-end. The math typically favors managed services until you reach 75–100 employees, at which point an internal team plus a co-managed layer (our $120/user plan) becomes the more efficient structure — which is why Co-Managed exists.