We started wedoIT because we wanted an MSP we could trust ourselves.
Since 2007 we've watched what most managed IT looks like from the client's side: prices you learn after the sales call, backup sold without the recovery, a different stranger on every ticket. wedoIT is the company we'd want to hire. Transparent about what it costs, honest about what it does, and built to give the best support to the best customers.
Six choices we made differently.
Not a values list. Six places where the industry norm and our practice split, so you can check which one you've been living with.
Pricing revealed after a discovery call, then negotiated.
Rates on the website: $120 / $180 / $225 per user, a $20 nonprofit discount, and an instant quote calculator. Same rate for everyone.
Backup licensed; recovery sold separately and tested rarely.
Full business continuity bundled into Complete and Remote. Backups screenshot-verified every 24 hours, restore drills quarterly, evidence in your report.
One vague "managed services" bundle nobody can itemize.
Seven named products, each with its own scope and promise, so you always know what you're paying for and which one to hold accountable.
"Best effort." If you're unhappy, read your contract.
Everything we do is 100% satisfaction guaranteed. If you're ever not happy with something, we do whatever it takes to make it right. Since 2007, that has cost us far less than it's earned.
The person who answers only records the issue and promises a callback.
A service desk technician answers and starts troubleshooting. The first call is technical support, not message taking.
Every scanner, printer, and warehouse worker becomes a billable line.
People are priced as people; shared technology is priced as an environment. That's wedoIT Ops, and it's why our invoices are two lines, not forty.
Everything we do is 100% satisfaction guaranteed.
IT is a service business where expectations get misaligned easily, so we make the alignment simple: if there is ever anything you are not completely happy with, we will do whatever it takes to make it right. Not "we'll open a ticket about it." Make it right. We've run the company this way since 2007.
It's not a marketing line. It's in the agreement, and it's the reason our clients stay.
Onboarded within 72 hours.
Most of our clients came from another provider, so this is our most practiced process. From a signed agreement to your old provider being off: 72 hours. Your team keeps working the whole time.
Set your timeframe
Check your current agreement's notice terms, or if nothing's holding you, start now.
Tell your current provider
You let them know. We take it from there and coordinate every detail directly with them.
We coordinate the handoff
Licenses, passwords, vendor contacts, email, domain, Microsoft 365. You're not in the middle.
One onboarding visit
Tools installed, network documented, every password changed, pressing issues fixed, backups live.
- A 15-minute call to confirm users, contacts, start date, and your current provider's details.
- Agreement sent to sign electronically; billing set up.
- We contact your current provider and begin transferring passwords, licensing, and third-party access.
- Microsoft 365 admin transferred; domain and DNS access verified; email security and filtering moved to ours.
- Onsite: monitoring and security tools installed, every password tested and changed, the entire network documented.
- Onsite: pressing issues resolved, expectations and contacts recorded for every staff member.
- Onsite and offsite backups with ransomware detection live and verified.
- Findings reviewed with you; monthly meetings and staff training scheduled.
Schaumburg, at the center of a 30-mile radius.
Our office is the center of the map, which is why onsite is included with Complete rather than dispatched: everywhere we serve is a short drive. Much of Chicago and the northwest and western suburbs, including the Fox Valley and the North Shore. The far south side is at the edge.
Member Schaumburg Business AssociationA 15-minute call. Straight answers.
Tell us what isn't working with your IT today. If we're not the right fit, we'll say so and point you somewhere that is.
And it's guaranteed: if there is ever anything you are not completely happy with, we will do whatever it takes to make it right.
Or call now: 844-625-5925 — a human picks up.