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Industries · Hotels & hospitality

Front desks don't get to go down.

A hotel is a business that never closes, run by a small office team and a front desk that has to work at 11 PM on a Saturday. The property management system, guest Wi-Fi, phones, and key systems all have to be up, and when one isn't, somebody has to actually show up.

Get PricingWhat's different
PMS vendor coordination, not finger-pointingGuest Wi-Fi separated from operations24/7 help desk included, for a business that never closes
FRONT DESK · SATURDAY · 11:48 PM
Check-in at midnight is a normal night, not an emergency. The systems stay up, and if one doesn't, a human answers.
What's different in hospitality

Seven things a hotel needs that an office never has to think about.

PMS

The property management system

Reservations, check-in, billing: the PMS is the business. We support the PCs, network, and integrations it runs on, and we make the vendor call when it's their layer, with you on the line.

VENDOR COORDINATION
WIFI

Guest Wi-Fi, separated

Guests get fast, easy Wi-Fi. Your front desk, PMS, and office live on a separate, protected network. The two never touch, which is the single most important security decision in a hotel.

SEGMENTED NETWORKS
DESK

Front desk uptime

The desk PC, the printer, the phone, and the key encoder are the four things that cannot be down at check-in. Monitored, spared where sensible, and fixed fast.

24/7 MONITORING
TEL

Phones and messaging

VoIP, room phones, and the systems guests reach you through. Supported alongside everything else, so a dead line isn't three vendors blaming each other.

INCLUDED
ON

Onsite support that shows up

A hotel can't be fixed entirely from a screen. Onsite support is included in Complete, from a Schaumburg team close enough that showing up is normal.

COMPLETE
247

Open at 2 AM, supported at 2 AM

The night auditor gets the same human help desk the day team gets. 24/7 Help Desk Coverage is included on every plan, for a business that never closes.

INCLUDED
CAM

Camera systems, segmented

We manage the recording server and keep the cameras on their own segmented network, away from guest Wi-Fi and the front desk; installation and camera repair stay with your integrator. What's covered →

SEGMENTED NETWORKS
How it's priced

Complete, plus the hours a hotel actually keeps.

Named staff go on Complete, onsite included with Complete. Because hospitality runs nights and weekends, 24/7 Help Desk Coverage matters here, and it's included. Shared back-office or business-center computers can go on wedoIT Ops if there are enough of them to matter.

Complete $225/user 24/7 Help Desk Coverage included Ops for shared terminals, from $500
EXAMPLE · 24-ROOM BOUTIQUE HOTELMONTHLY
Complete · 10 named staff10 × $225 · onsite included with Complete$2,250
24/7 Help Desk Coveragethe night auditor included · every planIncluded
Total per month$2,250

Hospitality questions, answered straight.

Can you support our property management system?
We support everything it runs on and coordinate with the PMS vendor when it's their layer, with you on the call. PMS application configuration stays with the vendor; the network, PCs, and integrations around it are ours.
Is guest Wi-Fi included?
We design and manage it, separated from your operational network so a guest device can never reach your front desk. Internet circuits and any guest-portal subscription remain yours; the design, hardware, and support are part of the service.
What happens at midnight on a Saturday?
The night auditor calls the same help desk the day team uses and gets a human. 24/7 Help Desk Coverage is included on every plan, nights, weekends and holidays.
Do you handle payment card systems?
We manage the IT and network layer around them and keep card-handling systems segmented from everything else. The payment processor and their terminals remain theirs.
Will you actually come onsite?
Yes. Onsite support is included in Complete, and we're based in Schaumburg, close enough across the northwest suburbs that showing up is routine, not a dispatch event.

Fifteen minutes. Straight answers.

Tell us about your property and what's been frustrating about IT. If we're not the right fit, we'll say so and point you somewhere that is.

And it's guaranteed: if there is ever anything you are not completely happy with, we will do whatever it takes to make it right.

Book a 15-minute callSee pricing

Or call now: 844-625-5925 — a human picks up.