What is RMM?
RMM, or Remote Monitoring and Management, refers to the supervising and controlling of IT systems and devices from a distant location. This is typically achieved by installing agents on local equipment that allows the monitoring of the device by an IT service provider from a remote location. By utilizing this type of system, an IT provider can observe status and control systems without having to be on-site.
RMM is an efficient, cost-effective way to detect and resolve network or hardware issues in a timely manner before they become major problems. In most cases it eliminates the need for on-site visits and take more time and incur higher costs.